Change password — Change a forgotten password directly from the desktop app. This feature can be disabled. Export a listing of all files — Click Generate to download a. CSV document listing all files in your Sync folder and Vault. This is useful for auditing everything you have in Sync.
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Uninstall — See the how to uninstall Sync articles for more details. Bandwidth settings — You can limit app transfer speed, which is useful if you have limited bandwidth available. Automatic is the fastest setting. Disk Cache — To improve performance, the Sync app temporarily stores file data in a hidden cache folder, located inside the Sync folder. The temporary cache takes up additional space on your computer and is automatically cleared from time to time.
You can manually clear the cache or adjust the automatic cleanup schedule. The default proxy type is Automatic no proxy.
Disabled by default. The progress tab provides file transfer details, and lists any files or folders that are not syncing. If your files are not syncing, this is a good place to start troubleshooting.
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The Advanced tab allows you to control which folders get synced to each computer, a feature called selective sync. Selective sync is typically used if Sync is installed on multiple computers, and you want to control which folders in your Sync folder get synchronized to each computer. If you have the Sync desktop app installed on multiple computers, you can control which folders within your Sync folder get synced to each computer.
This is accomplished via selective sync as follows:. When a folder is deselected via selective sync it will show a grey circle with a minus sign overlay icon, signifying that it is no longer syncing and safe to delete from your computer to free up space. If you re-check a folder in the future, Sync will re-download it from the cloud. If you are trying to use selective sync to control which folders other people can access, we recommend you setup team shared folders instead.
Team shared folders give you granular control over folder access. See the how to use team shared folders article for more details. If you are trying to use selective sync to store files or folders in the cloud only, we recommend you use Vault instead. See the what is Vault article for more details. Sync provides a number of ways to audit and confirm that the files in your Sync folder have been successfully uploaded to the cloud. This article covers files in your Sync folder only — see here to verify files uploaded to Vault. The Sync desktop app automatically verifies all files and folders in your Sync folder for consistency, and the status icon in the Windows system tray or Mac menu bar will display as in sync when verification is confirmed.
To prevent syncing problems across different operating systems and platforms, a subset of incompatible characters are not supported by Sync. Files named with these characters may be skipped not uploaded , and will be listed under the desktop app progress tab regardless of syncing status. If you see a file listed under the progress tab as skipped, the easiest solution would be to rename the file without these characters. View the full list of incompatible characters. With the Sync desktop app installed, you can export a full listing of all files stored in your Sync folder and Vault, which makes auditing easier.
CSV file will download to your computer, which you can open, to search for specific files and verify your files stored in the cloud. See the how to uninstall Sync articles for more details. Sync for Business Pricing Why Sync? Get help. The Sync desktop application The Sync desktop application is available for Windows and Mac operating systems. The Sync folder works just like any other folder, and provides the following features: Files in the Sync folder are backed up to the cloud automatically.
Files in the Sync folder are protected with version history and deleted file recovery. You can share files and folders in the Sync folder. You can access files that other people have shared to you, from the Sync folder.
You can access the Sync folder from your computer, phone, tablet and the web. In this article: How do I download and install the Sync desktop app? Accessing the Sync app and Sync folder on your computer Adding files and folders to Sync, from your computer Search for files and view recent files from the Sync desktop app Desktop overlay icons Syncing status Desktop app settings and preferences Selective sync Updating the Sync desktop app to the latest version How do I confirm that the files in my Sync folder are in the cloud?
Uninstalling Sync How do I download and install the Sync desktop app? On Windows run the sync-installer. On Mac open the Sync.
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You will be prompted to allow Sync to install software on your computer. Click Yes , Open or Run to continue. After a few seconds you will be greeted with the Sync installer welcome screen. Enter your email address Sync username and password and click Next. Select where you want the Sync folder to be created on your computer.
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This is helpful if you plan on using Sync with multiple computers. Click Next. Click Finish to exit the installer. Congratulations, you now have Sync installed! Installing Sync on multiple computers: You can install Sync on up to five of your own computers or devices and the contents of the Sync folder will automatically synchronize to each computer. Accessing the Sync app and Sync folder on your computer Once Sync is installed on your computer, you can access the Sync app by clicking the Sync icon on Windows system tray or Mac menu bar.
Windows system tray: The Windows system tray is located at the bottom right corner of your screen. Mac menu bar: The Mac menu bar is located at the top right corner of your screen. Finding the Sync folder on your computer: Click the Sync icon on the Windows system tray or the Mac menu bar. Click the Sync folder icon. Adding files and folders to Sync, from your computer Once you have installed the Sync desktop app you can drag and drop files or folders directly into the Sync folder on your computer.
Files in your Sync folder are automatically backed up to the cloud. Click the Sync folder icon , to open the Sync folder.
Now move, drag or copy files and folders from other locations on your computer, into the Sync folder. Files in the Sync folder are backed up to the cloud automatically. Working directly out of the Sync folder ensures that you are always backed up. Adding files to Sync, using the Save As… file menu option from any application: Because the Sync folder works just like any other folder on your computer, you can save your files directly to Sync from virtually any desktop application you use.
Adding files and folders to Sync, using the Sync. Search for files and view recent files from the Sync desktop app You can use the Sync desktop app to search for any file located in your Sync folder or Vault, and to quickly access recently added or changed files. Steps: Click the Sync icon on the Windows system tray or the Mac menu bar. By default recently added or edited files will be listed.
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To search: Type in a search term in the search box, and press Enter or Return. Click the folder icon beside the search result to view the file or folder on your computer. Click the cloud icon beside the search result to view the file or folder on the Sync web panel the cloud. Desktop overlay icons The Sync desktop application automatically keeps your files and folder synchronized. Overlay icons on an individual file or folder show the status of just that file or folder. The status icon in the Windows system tray or Mac menu bar shows overall status. Overlay icons: Overlay icons are displayed on all file and folders in your Sync folder.
Syncing status The app will display a status icon in the Windows system tray or Mac menu bar that shows overall syncing status. Status icons: The Sync status icon is located in the Windows system tray or the Mac menu bar. Desktop app preferences and settings Desktop app settings are specific to the computer you have installed Sync on. Once Sync is installed on your computer, you can access the Sync desktop app preferences as follows: Click the Sync icon on the Windows system tray or the Mac menu bar. Click the Settings icon. Select Preferences from the menu.
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Options tab: Run When Computer is Started — Sync automatically starts when you sign into your computer. Account tab: Change password — Change a forgotten password directly from the desktop app. July 22, When I click full screen about 2 centimeters is reserved at the top of the screen under the task-bar. October 2, October 14, November 12, February 8, You are fantastic. I just have one problem with this finderbar. It also has no drop down menus. Is it supposed to have those things or am I missing something?